This is a Live Booking

No cancellations, transfers or refunds can be accepted or issued. Those under 16 must be accompanied by 1 adult over the age of 18. Late arrivals may not be able to participate or may have their game shortened.

Players should aim to arrive 15 minutes before their start time. You must contact us should you have any special requirements. Mobile phones and cameras must not be taken out at any point of the game – if this happens your game will be stopped.  This is to protect the integrity of the game.

We will contact you should we need to cancel your game for any reason. We cannot be held responsible for any costs other than that of the booking with us.

You must listen to all rules before your game. If any rules are broken your game will be immediately stopped and no refund will be given.

Don’t be late! Please arrive fifteen minutes early for your booking. This will allow you to have the full induction before your game officially starts so you understand what you need to do, the rules and get to try some locks.  Arriving late can inconvenience other players booked in to another game at same time as you and will affect the amount of time in your game.

NOTE: If you arrive more than 20 minutes late, your game will be cancelled with no refund.

Please ensure that you read the instructions on how to get to the site and what to look out for carefully as this will avoid you getting lost.

Do not arrive under any influence from drugs or alcohol – you will not be allowed to participate in your game and you will not be refunded.

Payment must be taken at the time of the booking via our payment processor which is integrated with the booking system.

You will receive a booking confirmation and a separate payment receipt. Please bring both of these with you on the day of your booking.


Bookings must typically be made a minimum of  12-24 hours in advance, and advance bookings will depend on staff availability and further dates may open up closer to the time.

If you wish to contact us to check availability for same day/evening bookings the best method is to email us at info@cluehqbrentwood.co.uk with a mobile number and we’ll endeavour to respond quickly and let you know if we have any spots or can accomodate you.

If you’re booking using a pre-purchased VOUCHER please click here or you may find it difficult to book using the booking system.

2 Players

£ 25

Per Person (£50 in total)

3 Players

£ 21

Per Person (£63 in total)

4 Players

£ 19

Per Person (£76 in total)

5 Players

£ 17

Per Person (£85 in total)

6 Players

£ 15

Per Person (£90 in total)

Standard Booking Steps

  1. Choose number of Guests
  2. Choose the game you wish to play
  3. Find an available slot (times shows in blue).  If looking to book more than one room and can’t find a suitable slot you can try emailing as we may be able to put on additional date midweek or can assist with checking available slots. BookingOptions
  4. Enter name and address or choose existing customer if booked before
  5. Enter your payment details – after payment email you will receive confirmation email

mobilephoneIf you are booking using a mobile phone click this link